Frequently Asked Questions

Everything you need to know about your Atolea Jewelry order.

Is Atolea Jewelry tarnish-free and waterproof?

Yes, our jewelry is crafted using high-quality stainless steel with 18k gold PVD coating, making it 100% waterproof. You can wear your pieces in the shower, at the pool, or at the gym without worrying about fading or tarnishing.

How long does shipping take?

We offer worldwide shipping. Orders are typically processed within 1-2 business days. Delivery usually takes 5-10 business days depending on your location and the shipping method selected at checkout.

What is your return policy?

We want you to love your jewelry. If you are not completely satisfied, we offer a 30-day return policy for most items in their original, unworn condition. Please contact our support team to initiate a return.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.

Is your jewelry safe for sensitive skin?

Absolutely. All Atolea pieces are hypoallergenic and free from nickel and lead, ensuring they are safe and comfortable for even the most sensitive skin types.

How do I track my order?

Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to track your package in real-time.